What are the skills of listening?
2022-04-12 16:34:58 3
Actively listening means to speakers indicating that they listen to him / she speaks. At the same time, active listening also needs to create a common cognitive system between speakers and listeners. The first Fan Wen network Xiaobian tells you what is listening, let's take a look.
Listen to the skills, explain to the other party
This includes understanding the language and emotions of each other. One of the staff said, "Thank you, I finally handled these letters!" This is more emotional than him. "I have finished these letters".
Listening to the skills, answer each other's questions with the corresponding action
The purpose of the other party and you is to want some kind of information, or forced you to do something, or make you change your point of view, and so on. At this time, you take the right action is the best answer to each other.
Third, people who listen to the speech
This will cause a good interaction atmosphere. The more you listened to your praise, the more accurately express your thoughts. On the contrary, if you show negative attitudes in an obey, it will cause the other party's vigilance and do not trust you.
Listen to the skills, to observe the other party's expression
Many times talk through non-language methods, then, not only listen to the language, but also pay attention to the other's expression, such as how the other party keeps touching, tone and tone and speech speed, etc. Pay attention to the other party standing or sitting with your distance, from it to the other's words.
Listening skills five, the whole body pays attention to listening
You can do this, speaker, with the intimate contact with him, and cooperate with standard postures and gestures. Whether you are sitting or standing, keeping with each other on the most suitable distance for both parties. Our personal experience is that I am only willing to listen carefully, and the active person is active, but I don't want to turn it with the stone mill pushed.
Listen to the skills, check his law
The correct listener requires the consultant to go deep into the people's troubles by the attitude of the alert and generality, carefully pay attention to it, pay attention to how the other party expresss his own problem, how to talk about himself and the relationship with others, and how Reaction the problem encountered. It is also important to pay attention to the hesitation of hesitation, tone changes, tone changes, and various expressions, postures, action, etc. accompanying speech, thus making more complete judgments. For example, the visitor said that he forgave his wife's fault, but when the emotions were excited, the expression was angry, the fist was a grip. We can judge that the visitors actually do not actually forgive our wife's fault.
Listening skills seven, feel the feelings
The consultant must not only understand that the visitors expressed through the words, the behavior, but also listen to the sound outside the string, and listened to the contents of the visitors omitted and not expressed in the conversation. For example, in Chinese cultural context, sex is a very sensitive problem, visitors often only talk about some fans or "shock", sometimes they want the consultant to hear the problem and actively ask them. Sometimes the visitors are not consistent with the actual situation, or visitors to avoid a more essential issue with light, consciously and unconsciously evade. Some visitors will honestly say that he is not annoying, and there is no big problem, but in fact, it may be prepared to talk to you. Sometimes many things that visitors are told, we have never taken experience. At this time, consultants need to imagine their situation, they can understand the psychological response and experience experienced by visitors, in order to know how to help him get away from the predicament.
Listening skills eight, good attitude and habits
In fact, the attitudes and habits of the顾问比特定技术更重要。因为我们中的许多人都愿意在社会生活中“听”，他们习惯于“说”而不用来“听”倾向。人们的“服从”能力比“说话”差。这是以下原因。第一件事是人们很容易听取法官，他们注意对方的价值观或意见，这将使另一方划分为潜在的朋友或外人。这可能对我们通常的关系来说是有意义的，但这种积极的趋势“听听”习惯将阻碍障碍，因此我们已经偏向了游客的世界。其次，真正的倾听是一个相当令人吃的东西，有必要专注于上帝，不能分心。同样，有时扬声器包含令人兴奋的情绪反应或触发听众概念的作用，很容易导致听众的Parter的内容。最后，由于“噪声”在信息转移中的影响，错过，MISQueus。以上情况需要顾问非常重视它，尽可能避免良好的倾听态度和习惯。
听力技巧九，正确参与和反应
在咨询期间，顾问可以使用的听力反应有以下五个。
1，解释。顾问将重新诠释与上下文，事件，角色和想法相关的内容，以帮助访问者关注自己的信息。
2，情绪反思。它是指访客感受或访客信息的重新解释情绪内容。目的是鼓励游客更多地谈谈他，帮助游客意识到他们的情绪，帮助游客理解和管理情绪。
3，总结摘要。它与信息的不同内容或多个不同信息相关联，并重新路由，目的是连接访问者信息的多个元素以确定清除多余语句的公共主题或模式，请审查整个过程。
4，澄清。在访客发布含糊不清信息后，这是对访客的回应。它始于“你的意思......”或“你说......”，然后重复以前的信息，目的是鼓励游客叙述更多细节，检查顾问听到内容准确性。
5，鼓励。顾问使用单词或非言语来使访问者更多信息。这个技巧包括点头，张开他的手，使用像“UM打鼾”等正面短语，以及重复访问者的关键字。转载是鼓励两种或多句准确地重复使用的访问者的更深层次。此外，适当的微笑和担忧是两个主要的鼓励方法，使游客在会谈中更容易感受到，使其更好。许多研究人员发现，微笑“非常有用”，它是表达热情和开朗的基本途径。